At Haritzep Impex Private Limited, customer satisfaction is our highest priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully.

1. Returns

  • Eligibility: You may request a return within 7 days of receiving your item(s).

  • Conditions for Returns:

    • The product must be unused, unwashed, and in its original condition with all tags, labels, and packaging intact.

    • Certain items (such as custom orders, perishable goods, or items marked “non-returnable”) may not be eligible for return. Refer to product details for clarification.

  • Return Process:

    • Contact our customer support at info@haritzepimpex.com or call our helpline with your order number and reason for return.

    • Our team will verify your request and provide return instructions and a Return Authorization Number (RAN).

2. Refunds

  • Eligibility for Refund:

    • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed within 7-10 business days to your original method of payment.

  • Non-Refundable Situations:

    • Any item not returned in its original condition, damaged, or missing parts for reasons not due to our error.

    • Requests raised after the 7-day return window.

    • Shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.

3. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos and details of the issue.

  • On verification, we will arrange a replacement or issue a full refund, including shipping charges if applicable.

4. Exchange Policy

  • We offer exchanges for incorrect size or product shipped, subject to availability. Please follow the same process as returns for exchanges.

5. Cancellations

  • Orders can be canceled before dispatch by contacting customer support. Once shipped, the standard return process applies.

6. Contact Us

For any queries or assistance regarding returns and refunds, reach out to:

Haritzep Impex Private Limited
Rm – 406, Shree Siddhi Apt, SantNagar, Manvelpada, Virar (E),
Virar, Vasai, Thane – 401303, Maharashtra, India
Email: info@haritzepimpex.com

By purchasing from our website, you agree to this Return & Refund Policy. We reserve the right to modify this policy at any time. The latest version will be available on our website.